Outlet Supervisor - Roastery Services

About the role

Ensure staff is working together as a team to deliver optimum service and meet guest needs in the roastery outlet. Oversee opening and closing duties, inventory management, and maintenance of the area.

Key responsibilities

• Inspect grooming and attire of staff and rectify any deficiencies.
• Complete opening and closing duties, including setting up supplies, cleaning equipment, and securing the outlet.
• Inspect storage areas for organization, FIFO compliance, and cleanliness.
• Conduct scheduled inventories and requisition necessary supplies.
• Monitor dining rooms for seating availability, service quality, safety, and guest well‑being.
• Complete work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, and coaching employees.
• Enforce company, safety, and security policies; report accidents and complete safety training.
• Maintain uniform and personal appearance standards and protect company assets.
• Welcome and acknowledge guests, anticipate service needs, and assist individuals with disabilities.
• Identify and implement improvements to increase efficiency, productivity, quality, safety, or cost‑savings.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.