Residential Operations Manager

About the role

You will lead the day‑to‑day operations of a premium residential community in Dubai, overseeing maintenance, technical services, resident relations and the community’s profit & loss. The role combines hands‑on service delivery with strategic client management.

Key responsibilities

• Manage the on‑site maintenance team and coordinate engineers, technicians and contractors.
• Ensure planned and reactive maintenance is completed quickly, accurately and to high standards.
• Monitor jobs from request to close‑out, meeting SLAs, response times and quality benchmarks.
• Control materials, purchase orders, invoicing and overall community P&L.
• Build strong relationships with residents, estate managers and client stakeholders.
• Drive client retention, renewals and identify growth opportunities.
• Lead onboarding of new clients and ensure a seamless first experience.
• Develop and mentor the on‑site coordinator and engineering team.

Required profile

• 5+ years of experience in facilities management, property operations, luxury hospitality or technical services.
• Proven ability to manage people and technical operations in a residential or villa‑community setting.
• Strong commercial awareness and comfort working with operational numbers.
• Excellent client and resident relationship skills.
• Calm, decisive and solutions‑focused under pressure.

Required skills

• CAFM (Computer Aided Facility Management) systems

What we offer

• Competitive salary AED 17,000‑20,000 per month plus performance bonus (OTE AED 25,000).
• Opportunity to lead a fast‑growing premium maintenance business.
• Professional development in a dynamic UAE market.