Attendant – EGM Operations

About the role

Wynn Al Marjan Island is seeking an Attendant to join the EGM Operations team, providing exceptional service to high‑value guests in the electronic gaming area.

Key responsibilities

• Deliver premium guest service tailored to high‑value clientele in the EGM area.
• Assist with jackpot payouts, hand pays, and account inquiries with discretion.
• Monitor EGM machine performance, report malfunctions promptly, and ensure compliance with Wynn and GCGRA policies.
• Maintain a clean, secure, and welcoming environment for premium guests.
• Support promotional activities, special events, and collaborate with EGM Technicians and Supervisors.

Required profile

• High school diploma or equivalent.
• Minimum of 2 years’ experience in EGM operations or luxury hospitality.
• Strong understanding of EGM machine functionality and payout procedures.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Fluent in spoken English; additional languages are an advantage.

Required skills

• Proficiency with gaming management systems and reporting tools (preferred).

What we offer

• Attractive salary paid in AED.
• Excellent leave policy and healthcare package.
• Incentive programs and additional employee benefits.