Business Development Officer – Personal Loan Sales

About the role

The Business Development Officer will drive personal loan sales and fulfillment within the Retail Banking Group. You will be responsible for meeting monthly KPIs, managing outbound telesales channels, and ensuring high‑quality customer service throughout the sales cycle.

Key responsibilities

• Achieve monthly KPIs and sales targets for personal loan sales and fulfillment.
• Conduct telesales activities and manage outbound channels to generate revenue.
• Maintain service standards, monitor performance, and ensure productivity.
• Manage relationships of the assigned portfolio, including personal loan sales and fulfillment.
• Acquire new business through cross‑selling and increase penetration of target segments.
• Manage leads via CRM within agreed turnaround time and ensure compliance with bank policies.
• Ensure end‑to‑end customer service and quality growth in earnings.
• Adhere to control requirements and bank policies to guarantee quality business growth.

Required profile

• Strong analytical and logical skills with sound market knowledge of personal banking.
• Diploma or high‑school education with 1‑2 years of relevant experience in personal banking, PMU, relationship management, telesales or services.
• Ability to work with diverse banking products and understand risk propositions.
• Good understanding of risk propositions and ability to penetrate target segments.
• Proficient in using CRM systems to manage leads and track performance.