Business Support Manager – Hotel Sales

About the role

dnata Travel is seeking a Business Support Manager to lead sales and business support for hotel products, including Peninsula Hotels, across its global travel units and the GCC travel trade sector. You will drive revenue growth, profit targets and market share in line with the Non‑Air strategy.

Key responsibilities

• Plan, direct and manage sales activities and business support for hotel portfolios worldwide.
• Monitor sales performance of dnata business units and GCC travel agents, assess monthly targets and identify high‑ and low‑performing accounts.
• Define annual sales targets with key accounts across source markets.
• Lead and coordinate team sales activities, training programmes, tactical campaigns and booking‑process updates.
• Analyse monthly sales data and propose targeted sales and marketing programmes for key accounts.
• Resolve operational and reservation issues escalated by business units and travel agents.
• Identify and implement improvements to booking processes across all dnata Travel units.
• Organise and execute sales calls, trips, roadshows, exhibitions and FAM trips.

Required profile

• Bachelor’s degree.
• Minimum 5 years of experience in the travel industry, preferably in sales or business support roles.

Required skills

What we offer

• Opportunity to work with a global leader in air and travel services.
• Dynamic, diverse environment focused on growth and innovation.