Customer Success Manager, Civil Government

About the role

As a Customer Success Manager, Civil Government you will manage and expand relationships with public‑sector entities across Europe, the Middle East and Africa. You will help customers integrate Planet’s satellite imagery and geospatial solutions into workflows for environmental monitoring, emergency response, land management, maritime surveillance and sustainable development.

Key responsibilities

• Own gross and net retention metrics for your portfolio, ensuring long‑term customer health and growth.
• Partner with Account Executives to build unified strategies, providing actionable insights and forward‑looking recommendations.
• Map long‑term account trajectories, identify capacity gaps, risks and expansion opportunities.
• Co‑create success plans and quarterly business reviews that demonstrate ROI of Planet solutions.
• Build strong relationships across complex stakeholder networks and lead cross‑functional teams through critical milestones.

Required profile

• 4+ years of experience in Customer Success, account management or a similar customer‑facing role, preferably with government organisations.
• Bachelor’s degree in a relevant field.
• Fluency in Arabic and English, with excellent written and verbal communication.
• Solid understanding of remote sensing, GIS or geospatial imagery products and ability to translate technical workflows into commercial value.
• Experience collaborating with sales teams and navigating public procurement cycles.

Required skills

• Salesforce (CRM)
• Gainsight or Zendesk (Customer Success tools)
• Remote sensing
• Geographic Information Systems (GIS)
• Geospatial imagery processing

What we offer

• Paid time off including vacation, holidays and company‑wide days off.
• Employee wellness program and home‑office reimbursement.
• Monthly phone and internet reimbursement.
• Tuition reimbursement, LinkedIn Learning access and equity participation.
• Commission‑eligible role with volunteering paid time off.