Executive Assistant

About the role

We are looking for a highly organized Executive Assistant to support the General Manager of Raffles Dubai, a 5‑star luxury hotel. The role involves managing the GM’s diary, travel arrangements, correspondence and guest feedback, ensuring seamless operations within a fast‑paced hospitality environment.

Key responsibilities

• Manage the General Manager’s calendar, travel itineraries (personal and business) and all related documentation.
• Prepare and distribute reports, minutes and communications for department heads and senior meetings.
• Handle the GM’s generic email address, respond to guest feedback via Trust You, and ensure complaints are acknowledged within 24 hours.
• Coordinate with the owner’s office, corporate office and hotel executives to maintain clear communication and information flow.
• Maintain confidential files, signatures, and ensure timely follow‑up on action items.
• Support VIP guest reservations, rates, and confirmations, and issue complimentary vouchers as required.

Required profile

• Minimum 5 years experience as an Executive Assistant in a luxury 5‑star hotel environment.
• Immaculate professional image with a strong sense of service excellence and attention to detail.
• Ability to work under pressure, adapt to changing priorities and handle weekend/evening work when needed.
• Excellent written communication skills in English; additional languages, especially Arabic, are a plus.
• Discreet, trustworthy and capable of maintaining high confidentiality.

What we offer

• Complimentary room upgrades and extended stays across Fairmont & Raffles properties.
• Discounted stays, special dining and wellness offers.
• Access to exclusive colleague perks and a supportive, inclusive work environment.