IT Application Support Officer

About the role

The IT Application Support Officer will provide technical assistance for the TATSH application suite to the Italian business unit of Allianz Partners in Dubai. You will act as the first point of contact for end‑users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.

Key responsibilities

• Respond to end‑users via email and telephone, providing support for TATSH applications.
• Log, track, and route help‑desk tickets, escalating urgent issues as needed.
• Analyze problems, formulate resolution plans, and document solutions in the IT Knowledge Base.
• Recommend enhancements such as user training, functionality upgrades, and communication materials.
• Participate in departmental training and stay current with system updates.

Required profile

• Minimum 2 years of experience in application support.
• Fluent in English and preferably Italian.
• Strong communication, attention to detail, and time‑management skills.
• Ability to work on multiple tasks in an AI‑driven environment while adhering to data governance standards.

Required skills

• Proficiency with help‑desk software and ticketing systems.
• Experience documenting solutions in an IT Knowledge Base.