IT Specialist (Dubai)

About the role

We are looking for a proactive, people‑friendly IT Specialist to join our Dubai team. You will be the first point of contact for technical queries, providing hands‑on support across hardware, software and basic network issues while ensuring smooth day‑to‑day operations.

Key responsibilities

• Act as the first point of contact for technical queries, both in person and online.
• Diagnose and resolve hardware, software and basic network problems.
• Install, configure and maintain systems, software and devices.
• Provide clear, step‑by‑step assistance to end‑users.
• Log, track and escalate issues as needed.
• Handle onboarding and offboarding processes, including access rights and device provisioning.
• Maintain accurate records of IT assets and their status.
• Ensure compliance with data‑protection and device‑security policies.

Required profile

• Minimum 2 years of experience in IT support or service‑desk roles.
• Degree in Computer Science or an equivalent qualification.
• Microsoft or Cisco certifications are a plus.
• Strong time‑management and multitasking abilities.
• Excellent written and spoken English.
• Methodical, helpful and user‑first attitude.

Required skills

• PCs and laptops
• Microsoft 365
• SharePoint
• VoIP
• LAN
• VPN
• PABX
• Basic network security