Manager - SME Acquiring

About the role

This role builds noqodi's SME acquiring business, Business-in-a-Box, and owns its P&L. The Manager leads a team of 10-11 Sales Executives and the Outsourced Sales Partners channel to sign, onboard and grow micro and small merchants across the UAE, and rebuilds the onboarding process so a signed merchant is live within days. The postholder acts as noqodi's eyes on the SME market, feeding competitor moves, pricing and trends back to the Manager - Acquiring Business and the Director - Commercials.

Key responsibilities

• Own the SME acquiring P&L (merchants signed and live, TPV, revenue, cost of sale and contribution after team cost), set monthly targets and prepare the SME budget and forecast with Finance and Business Intelligence.
• Lead, coach and manage 10-11 Sales Executives, recruit new ones, build a sales playbook and run sales campaigns through free zones, typing centres, business centres, accountants and associations.
• Design the sales incentive plan for the SME team and Outsourced Sales Partners, linked to live, transacting merchants and TPV, and review it annually.
• Select, onboard and manage Outsourced Sales Partners, train them on products, pricing, KYB requirements and onboarding, and track partner productivity and merchant quality monthly.
• Redesign the SME onboarding journey with Operations, Risk and Compliance and Product, aiming for T+2 from complete application to live merchant, while staying within risk, scheme and regulatory requirements.
• Track merchant activation within 30 days of going live, monitor inactive and declining merchants and gather merchant feedback.
• Track competitor offers, pricing and promotions from banks, PSPs, fintechs and POS providers and share insights monthly.

Required profile

• Bachelor's degree in Business, Finance, Engineering or a related field; an MBA is an advantage.
• 8-12 years in SME or merchant acquiring sales with a bank, acquirer, PSP or fintech in the UAE.
• At least 3 years leading a field sales team of 8 or more, with a track record of meeting merchant acquisition targets.
• Experience managing third-party or outsourced sales agents and designing or running a sales incentive plan.
• Fluent English; Arabic is an advantage in the UAE SME market.

Required skills

• SME acquiring products: POS, SoftPOS, payment gateway, Pay by Link and QR.
• Merchant onboarding: KYB, documentation, risk checks, MCC and MID setup.
• SME pricing: MDR, fixed fees, bundles and terminal economics.
• Working knowledge of CRM and sales dashboards.