Relationship Officer – Acquisition (Retail Banking)

About the role

The Relationship Officer – Acquisition will onboard high‑quality Emirati and Islamic clients, focusing on liability products while also promoting personal loans, cards, insurance and other bank offerings. The role includes managing client relationships, supporting service matters and onboarding Mashreq Gold profile clients.

Key responsibilities

• Proactively drive new‑to‑bank business to expand the Emirati and Islamic segment.
• Maintain close contact with clients to become a primary banking partner and increase wallet share.
• Solicit and manage business opportunities that meet the unit’s risk‑reward parameters.
• Achieve acquisition targets and cross‑sell additional bank products.
• Liaise with product and channel partners across RBG, CIBG and SME FX to maximise opportunities.
• Ensure compliance with KYC, AML, account reviews and high‑value transaction monitoring.
• Resolve customer problems and complaints through coordination with line managers and partners.

Required profile

• Graduate degree with at least 3 years of banking sales experience.
• Proven sales track record demonstrating confidence, persistence and strong verbal/written communication.
• Good knowledge of retail banking products, services, policies and processes.
• Ability to build and maintain strong client relationships.