Sales Consultant - Car Sales

About the role

The Sales Consultant drives car sales for retail customers, achieving set annual sales targets and customer satisfaction objectives. The role covers the full sales lifecycle, from closing the deal to handing the car over to the customer.

Key responsibilities

• Sales: follow the sales procedure and process to close deals and meet the monthly target set by the manager; qualify buyers, match their needs to models, explain features, overcome objections and conduct post-sale follow-up to attract new and retain existing customers
• Promote finance and insurance products
• Customer satisfaction: meet the company's Customer Satisfaction Index (CSI) guidelines and improve performance
• Database: maintain an active customer profile database and accurately collect customer and vehicle information for the Dealer Management system
• Market intelligence: monitor competitors' products, pricing and promotions, and keep up-to-date on all car brands and types
• Reports: prepare weekly plans, activity and results reports for the Sales Supervisor and management reviews

Required profile

• Secondary school education certificate, diploma or equivalent
• Minimum 3 years of sales and customer relationship experience, including 1 year in car sales
• Experience in a luxury car dealer is preferred