Senior Sales Specialist – Talent Pool

About the role

Wolfie is building a talent pool of enthusiastic, customer‑focused sales professionals for its cycling retail stores across the GCC. As a Senior Sales Specialist you will act as a trusted product and brand ambassador, delivering consultative service, meeting sales targets and mentoring junior colleagues.

Key responsibilities

• Deliver exceptional, solution‑oriented customer service and exceed individual and store sales targets through proactive selling and upselling.
• Serve as the go‑to expert for complex product queries, fitting, configuration and technical product knowledge across bikes, gear and accessories.
• Support onboarding, training and floor leadership for new team members, and ensure smooth daily operations.
• Maintain high standards of visual merchandising, product presentation and stock accuracy while providing input on store layout and customer flow.
• Handle customer inquiries, resolve issues efficiently and conduct follow‑up calls to build loyalty and repeat business.

Required profile

• 3–5 years of retail sales experience, preferably in cycling or sports equipment.
• Strong product knowledge and the ability to communicate technical details to customers.
• Proven leadership skills with a track record of mentoring or coaching junior staff.
• Excellent interpersonal skills and a customer‑centric mindset.

Required skills

• Sales Leadership
• Technical Product Knowledge
• Customer Service
• Product Knowledge
• Visual Merchandising