Bellman - Novotel & Adagio Premium Dubai Al Barsha

About the role

Novotel & Adagio Premium Dubai Al Barsha is looking for a friendly, customer-focused Bellman to make a warm, lasting first impression on guests. You will provide attentive service from arrival until departure, working closely with the front desk and supporting hotel operations.

Key responsibilities

• Greet and welcome guests professionally on arrival
• Assist with luggage handling during check-in and check-out
• Escort guests to their rooms and explain hotel amenities and services
• Recommend local attractions, dining and transport in Dubai
• Keep the lobby clean and organised, with luggage carts ready and in good condition
• Help with valet parking when required
• Work with front desk staff to ensure smooth check-in and check-out
• Answer guest requests and inquiries promptly
• Handle special requests and errands, and tag and store guest luggage securely
• Perform other duties assigned by management

Required profile

• Previous bellman or hospitality experience preferred
• Fluent English; Arabic or other languages are a plus
• Good physical fitness to carry luggage and stand for long periods
• Availability for evening, weekend and holiday shifts
• Valid UAE driver's licence for valet duties
• Knowledge of Dubai's attractions, dining and services

Required skills

• Customer service and interpersonal skills
• Attention to detail and ability to multitask under pressure
• Basic computer skills for guest requests and department communication