Customer Care Executive (Emirati)
Sharaf DG · Dubai
Job description
About the role
The Customer Care Executive will handle customer service and billing complaints, ensuring issues are resolved through product exchanges, refunds, and bill adjustments. The role involves contacting customers to communicate investigation results and coordinating with other departments for unresolved matters.
Key responsibilities
- Attend and close complaints to customer satisfaction.
- Process warranty products within the defined turnaround time (TAT) of 15 business days.
- Issue genuine cash or credit card refunds.
- Monitor and reconcile ageing stock at the Customer Care location.
- Ensure ISO compliance and SOP adherence during audits.
Required profile
- 3‑5 years of experience in customer service or related field.
- Graduate degree; diploma in Hospitality preferred.
Required skills
- Strong communication skills.
- Effective listening and problem‑solving abilities.
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Published 5 days ago
Expires 1 week from now
25 views · 0 interested
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Sharaf DG
Dubai