Assistant Housekeeping Manager

About the role

The Ritz-Carlton Ras Al Khaimah is looking for an Assistant Housekeeping Manager, an entry-level management position supporting the day-to-day activities of Housekeeping, Recreation/Health Club and Laundry, if applicable. The role works with staff to clean and maintain guestrooms and public spaces, completes inspections, holds people accountable for corrective action and helps ensure guest and employee satisfaction within the operating budget.

Key responsibilities

• Manage housekeeping operations and budgets: keep OSHA regulations up to date, oversee lost-and-found procedures and inventory stock.
• Prepare work assignments from the list of rooms to be cleaned immediately and prospective check-outs, and communicate guest room status to the Front Desk.
• Work with Engineering on guest room maintenance, comply with loss prevention policies and ensure staff have supplies, equipment and uniforms.
• Assist in supervising inspections of guestrooms and public space, manage linen inventory and guest supplies, and supervise housekeeping in the absence of the Director of Services or Housekeeping Manager.
• Observe service behaviour, give feedback and help improve service performance.
• Handle guest problems and complaints, and review comment cards and guest satisfaction results with employees.

Required profile

• High school diploma or GED, with 1 year of experience in housekeeping or a related field.
• Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related major; no work experience required.