Catering & Events Manager

About the role

The Catering Sales Manager at The Ritz-Carlton Ras Al Khaimah is responsible for contracting and closing local catering and social business, turning it over quickly and in good time so that quality service can be delivered. The role achieves catering revenue goals by up-selling each opportunity and implements the brand's service strategy and initiatives across the sales process, driving customer loyalty through service excellence.

Key responsibilities

• Manage sales for the hotel, including local corporate and social catering, and coordinate with off-property sales channels such as the Sales Office, Area Sales and EST.
• Respond to incoming catering opportunities, identify and qualify new business, and close the best opportunities based on market conditions and hotel needs.
• Use negotiation and creative selling skills to close deals and negotiate contracts, and design and sell creative catered events.
• Maximise revenue by up-selling packages and food and beverage, manage catering sales revenue and operation budgets, and provide forecasting reports.
• Develop menus that drive sales and execute the operational side of booked business, such as proposals, contracts and customer correspondence.
• Monitor guest issues arising from the sales process and channel them to property leadership and other stakeholders.
• Interact with sales, kitchen, vendors, competitors, the local community and other hotel departments to ensure guest satisfaction, and uphold the company's customer service standards and the hotel's brand standards.
• Understand the target customer and their business needs, recommend the right features and services, and build loyalty.

Required profile

• High school diploma or GED, with 2 years of experience in sales and marketing, guest services, front desk or a related profession.
• Or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or a related major; no work experience required.