Customer Experience Team Leader – Arabic Speaker
VIVO Defence Services · Dubai
Job description
About the role
The Customer Experience Team Leader will oversee the frontline CX team serving passengers at Dubai Airports. Reporting to the Customer Experience Supervisor, you will coordinate activities across the DXB and DWC terminal campuses, ensuring a world‑class service experience for all travelers.
Key responsibilities
- Direct and support CX team members during each shift, handling queries and escalations.
- Coordinate daily operations with airport and service partners to meet the operational plan.
- Monitor service performance metrics and implement improvements.
- Ensure compliance with safety, security and quality standards.
- Provide coaching and feedback to develop team capabilities.
Required profile
- Fluent Arabic speaker with excellent English communication skills.
- Proven experience in leading customer‑facing teams in a fast‑paced environment.
- Strong problem‑solving ability and decisive action under pressure.
- Ability to work collaboratively with operations and service partners.
Required skills
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Published 1 month ago
Expires 2 weeks from now
57 views · 0 interested
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VIVO Defence Services
Dubai