Customer Relationship Officer

About the role

The Customer Relationship Officer will manage product and service delivery to ensure high‑quality service for ADIB customers, while promoting the bank’s warm image and driving operational efficiency.

Key responsibilities

• Handle deposit account documentation, open/close accounts, ensure KYC compliance and respond to related inquiries.
• Manage finance account documentation, process finance applications, maintain customer files, and input data into systems.
• Sell and cross‑sell ADIB products, support branch sales targets, and prepare budget variance comments.
• Assist in continuous improvement by recommending workflow changes and responding to internal audit and ICD comments.
• Supervise staff, plan training, and conduct performance appraisals.

Required profile

• Broad knowledge of ADIB’s retail banking products and services.
• Thorough understanding of retail credit, operational policies, and UAE banking regulations.
• Good knowledge of UAE banking practices, risks, and Central Bank regulations.
• Awareness of local market competitors and service standards.

Required skills

• Training skills.
• Sales skills.
• Management information skills.