Customer Service Agent
DP World · Dubai
Job description
About the role
The Customer Service Agent ensures safe and efficient transport of airport guests while providing accurate information and assistance to passengers throughout the terminal.
Key responsibilities
- Transport ADAC guests safely within the airport terminal and coordinate buggy services for arrivals and departures.
- Provide clear, concise information on airport rules, regulations, facilities, lounges, banks, restaurants, ATMs and other services.
- Attend briefings, follow hand‑over procedures and suggest improvements to service delivery.
- Coordinate with airport representatives and Midfield Terminal stakeholders to resolve passenger issues.
- Assist elderly, passengers with disabilities and children, and respond to emergencies or lift entrapments according to SOPs.
- Collect on‑the‑spot passenger feedback, report faults, unattended items and ensure adherence to ADA standards.
Required profile
- Good knowledge of airport facilities, services and procedures.
- Ability to follow SOPs, report issues promptly and work collaboratively with multiple airport teams.
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Published 3 hours ago
Expires 1 month from now
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DP World
Dubai