Doorman / Lobby Coffee Attendant

About the role

Grand Mercure Dubai City, a 5-star Accor hotel with 361 rooms, offers a full-time position as Doorman / Lobby Coffee Attendant. The role provides excellent guest service and maintains the set standards for the Guest Relations function, welcoming guests in the lobby and serving them coffee and drinks.

Key responsibilities

• Welcome all guests in the lobby areas and serve coffee and drinks as welcome drinks
• Keep the lobby areas in the best condition and maintain their cleanliness and neatness
• Provide friendly, courteous service and respond promptly to all requests and inquiries
• Resolve guest complaints and requests by liaising with the relevant departments and following up immediately
• Know the hotel rate codes, packages, segmentation and discounts, and how to handle each
• Report unusual occurrences or requests to the manager and stay alert to accident prevention policies
• Review the logbook, check outstanding items and follow up pending ones, and note any special assignments for the day
• Check the hotel situation, occupancy, functions, groups and VIPs, and confirm departure details for today and the next day
• At the end of the shift or day, share all information needed by the next shift
• Coordinate with Front Office, Housekeeping, F&B and the General Manager on MIPs and VIPs, and review guest comments daily

Required profile

• Previous guest service experience
• Professional presentation
• Outstanding guest service skills and sophisticated verbal communication
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work under pressure in a fast-paced environment and as part of a team