IGW & IPTV Monitoring Engineer

About the role

Edara is looking for an IGW and IPTV Monitoring Engineer in Dubai. The role covers first-level troubleshooting, 24/7 monitoring of IGW, fixed voice and IPTV KPIs, and acting as technical and process lead for the operation and maintenance of the IPTV headend and middleware networks. Candidates must complete an AI-based chat interview after applying.

Key responsibilities

• Handle daily incidents and trouble tickets according to du's operation policies and scope of work.
• Provide first-level troubleshooting and monitoring, and manage trouble tickets.
• Maintain 24/7 monitoring of IGW, fixed voice and IPTV KPIs so they meet du Network Standards.
• Support new projects and services acceptance from SOC Operations and monitor daily Service Operations Centre activities, including CR logins and logouts.
• Prepare and maintain incident reports, documentation manuals and diagrams of devices and solutions, and keep the team lead and manager informed of incident progress.
• Build relationships with du and external parties (business partners, commercial teams, customer operations, IT) until faults are resolved, and analyse vendor performance on incident handling.
• Support field teams in troubleshooting IPTV nodes (DRD, MFP, mux) and handle customer complaints about the IPTV platform.

Required profile

• Minimum bachelor's degree in Telecommunications Engineering or a related discipline.
• 3-5 years of strong telecom knowledge and experience.
• Ability to work in a 24x7x365 environment, handle multiple tasks, prioritise, and cope with pressure and network crises.

Required skills

• Nokia and Huawei ATCA IGW, SBC and U2000 and NetAct.
• IPTV headend and middleware network technologies.
• Knowledge of CS Core and fixed voice networks, with hands-on experience on IGW nodes; understanding of the SIP protocol.
• Programming and automation, and Agile methodology.