IPTV Operations Engineer

About the role

Edara is looking for an IPTV Operations Engineer in Dubai. The role covers 24x7 availability, escalation handling and coordination with carrier partners on trouble tickets, and includes IGW and SBC operations and maintenance.

Key responsibilities

• Handle escalations and coordinate with carrier partners on trouble ticket resolution within SLA
• Generate audit, health and capacity reports
• Perform IGW tasks including testing with new partners, acceptance testing and new feature implementation
• Handle customer complaints and VIP care cases
• Make configuration changes in IGW core nodes (SOFTX3000, SBC)
• Maintain SBC and IGW equipment
• Analyse call flows and telecom protocol traces

Required profile

• Bachelor's degree in Electrical & Electronics, Telecommunications or Computer Engineering, or equivalent
• More than 6 to 7 years of experience in mobile core networks (IP natting, SIP, SS7 signalling) and telecom technologies, with team management and analytical abilities
• Strong communication, flexibility and customer service orientation, and ability to work under pressure and motivate a team

Required skills

• SS7, ISUP, SIGTRAN, SIP and IP network call setup flow
• Core protocols H.248, SIP, SS7, SS7 over IP SIGTRAN, SIP/I/T and A-interface, including configuration and troubleshooting
• Report analysis, time and resource management, and strong troubleshooting skills