Master Technician - Used Car Preparation

About the role

Al-Futtaim Automotive is looking for an experienced Master Technician to join the Automall Used Car Preparation team in the UAE. As the workshop's technical expert, you will diagnose and resolve complex vehicle issues, support technicians with technical guidance and ensure repairs are done correctly the first time, in line with manufacturer standards. The role reports to the Workshop Supervisor and has no direct reports.

Key responsibilities

• Diagnose complex mechanical and technical vehicle issues and recommend the appropriate repair solution
• Support junior and senior technicians with troubleshooting, diagnostics and repair
• Provide expert guidance on difficult or recurring vehicle concerns
• Ensure repairs are completed correctly the first time and help reduce repeat repairs and return jobs
• Communicate technical findings and repair requirements clearly to Service Advisors, workshop supervisors, colleagues and customers
• Coordinate with workshop stakeholders to support efficient repair completion
• Recommend improvements to workshop processes, tools and equipment, and support improvements in technician productivity and utilization
• Identify technicians' training needs and share technical knowledge
• Keep technical knowledge up to date with vehicle and manufacturer developments
• Assist the Parts team with identifying and procuring spare parts

Required profile

• Minimum of 5 years of relevant experience in a well-reputed automotive workshop
• Trade certificate, diploma or degree in Mechanical or Automobile Engineering
• Previous experience in a similar or equivalent technical role
• Ability to work in a busy workshop environment while maintaining quality and productivity standards

Required skills

• Strong vehicle diagnosis and troubleshooting capability
• Advanced knowledge of automotive mechanical and technical systems
• Strong technical and communication skills, with the ability to explain technical findings clearly
• Good planning, organizing and follow-up skills