Outlet Manager - International Cuisine

About the role

Park Hyatt Dubai is looking for an Outlet Manager for its international cuisine restaurant. The role oversees day-to-day operations, ensures exceptional guest experiences, operational excellence and strong financial performance, and leads all aspects of service delivery while working closely with culinary and operational teams.

Key responsibilities

• Manage overall outlet operations, ensuring seamless service, efficiency and adherence to luxury hospitality standards.
• Deliver exceptional guest experiences through personalized service, proactive engagement and effective handling of feedback and service recovery.
• Oversee food and beverage service quality, presentation, consistency and service standards.
• Collaborate with culinary leadership on menu execution, seasonal promotions, special events and signature dining experiences.
• Monitor guest feedback on food quality, service, ambiance and overall experience, and implement improvements.
• Manage reservations, guest flow, table allocations, VIP arrangements, private dining and special events.
• Drive revenue growth through upselling, menu promotion and sales initiatives.
• Analyze business performance through financial reporting, guest satisfaction metrics and operational reviews, and control expenses, inventory, supplies, equipment and labour costs.
• Ensure compliance with food safety, hygiene, sanitation, health and safety regulations and company policies.
• Lead, coach and develop the outlet team through performance management, training, succession planning and engagement; hold regular briefings and meetings.

Required profile

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field.
• Minimum 5-7 years of food and beverage experience, including at least 2 years in a management role in an upscale restaurant or luxury hospitality setting.
• Proven experience in team leadership, talent development, financial management, budgeting and revenue generation.
• Strong understanding of cost control, inventory management, labour productivity, forecasting and operational planning.
• Excellent communication, interpersonal, leadership and problem-solving skills, and ability to build strong relationships with guests and colleagues.

Required skills

• Restaurant management systems and POS systems
• Microsoft Office applications