Team Leader - Outlet

About the role

Park Hyatt Dubai is looking for a Team Leader - Outlet to support the daily operations of its restaurant. The role ensures exceptional guest experiences, efficient service delivery and adherence to luxury hospitality standards, acting as a key link between management and operational colleagues. It involves hands-on supervision during service periods, maintaining quality standards and supporting the development of the outlet team.

Key responsibilities

• Support day-to-day operations, ensuring smooth service flow, operational efficiency and exceptional guest experiences.
• Lead and supervise colleagues during service, ensuring adherence to service standards, grooming requirements and operating procedures.
• Deliver personalized, attentive service and respond professionally to guest requests, concerns and feedback.
• Monitor food and beverage service standards for quality, presentation, accuracy and consistency.
• Demonstrate knowledge of the menu, ingredients, promotions and beverages, and coordinate with culinary and beverage teams on order delivery.
• Support reservations, table allocations, VIP arrangements and special occasions.
• Drive sales and revenue through upselling, menu recommendations and guest engagement.
• Assist in training, coaching and mentoring colleagues; conduct shift briefings and share operational updates.
• Monitor cleanliness, ambiance, equipment and presentation against brand standards.
• Support inventory controls, operating supplies management and cash handling.
• Ensure compliance with food safety, hygiene, health and safety regulations and company policies.
• Assist management with administrative tasks, reporting and operational follow-up.

Required profile

• Diploma or certification in Hospitality Management, Hotel Management or a related field preferred.
• Minimum 2-3 years of Food & Beverage experience, including supervisory experience in a restaurant or luxury hospitality setting.
• Strong knowledge of restaurant operations, F&B service standards and guest engagement.
• Ability to lead and motivate colleagues in a fast-paced environment.
• Excellent communication, interpersonal and customer service skills, with strong problem-solving and service recovery abilities.
• Good understanding of food safety, hygiene and health and safety requirements.

Required skills

• POS systems proficiency preferred.
• Basic Microsoft Office applications preferred.