Waitress - Lobby Lounge

About the role

Raffles Dubai, a 5-star hotel in the city centre, is looking for a Waitress for its award-winning lobby lounge in Raffles Salon. You will work alongside colleagues and supervisors to create a luxurious and professional food and beverage experience for guests, keeping them satisfied and meeting the department's goals under the guidance of the Outlet Leaders.

Key responsibilities

• Follow grooming, discipline and punctuality standards, and uphold LQA and outlet service standards efficiently.
• Know the menu, ingredients and preparation methods, and recommend dishes confidently.
• Know allergens and dietary requirements and follow the SOPs.
• Know bar operations, including coffee, tea and cocktails, and maintain high quality in preparation and presentation.
• Support colleagues across the outlet, greet guests by name and recognise regular and VIP guests, updating Opera for in-house guests.
• Check guest satisfaction regularly, handle feedback professionally and escalate complaints and incidents to Outlet Leadership.
• Carry out opening, closing and side duties, complete checklists, take part in monthly equipment inventories and help minimise waste and breakages.
• Work with Housekeeping, Stewarding and Engineering on cleanliness and maintenance, and keep the outlet clean and organised.
• Contribute to targets through upselling and guest engagement, and know all hotel outlets and services.
• Complete departmental paperwork, attend training, handle cash accurately and assist other outlets during peak periods.

Required profile

• At least 2 years of experience in Food & Beverage.
• Experience in 5-star luxury hospitality is preferred.
• Positive, energetic, guest-focused personality with excellent communication skills.
• Impeccable grooming and professional presentation.
• Strong reading, writing and spoken English; a second foreign language is a plus.

What we offer

• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Dining and wellness discounts and other perks.