Inside Service Sales Representative

About the role

We are looking for an Inside Service Sales Representative to maximise services revenue for Schneider Electric’s Secure Power business in Dubai. The role focuses on managing a portfolio of proximity accounts, building relationships and driving cross‑selling of service solutions.

Key responsibilities

• Manage assigned accounts.
• Customer qualification and platforming.
• Research contacts and plan key initiatives.
• Serve as the single point of contact for assigned accounts.
• Develop and maintain customer relationships.
• Answer customer questions and educate on all Schneider Electric services.
• Report on sales and margin of accounts.
• Build and manage the FS Opportunity Pipeline.
• Analyze and qualify opportunities in BFO.
• Meet daily outbound sales call targets to support existing customers and identify new opportunities.
• Handle inbound calls and e‑mails, fostering new points of contact and potential accounts.
• Develop cross‑selling between lines of business service offers.
• Transfer new product sales opportunities to account managers or inside sales teams.
• Quote and close deals for standard services offers.
• Coordinate with FS and product teams to satisfy service opportunities.
• Keep installed‑base data up to date.
• Document all records of customer history in BFO.
• Respond on‑time and with quality to on‑demand customer requests.

Required profile

• Bachelor's/College degree in Electrical, Electronics, Computer or Mechanical Engineering or equivalent.
• 2 to 4 years’ experience in inside/field service, customer care or similar roles.
• Understanding of field services, contract renewals or recurring revenue models is a plus.
• Negotiation and objection‑handling skills to close deals or renew contracts.
• Ability to analyze sales data and identify growth opportunities.
• Sales‑oriented, results‑driven, daring, passionate, team player, organized, resilient, clear and engaging communication.

Required skills

• MS Office (Excel, Word, PowerPoint).
• BFO (business forecasting/operations tool).
• Familiarity with Schneider Electric products and services.
• Proficiency with phone, internet, e‑mail systems and social media platforms.